A Pioneer Travel member shall exercise truth, honesty, integrity, and fair dealings with his/her/its customers and/or Packaged Travel component planning on the basis of sound business judgement and information. A Pioneer Travel member shall develop, assemble, and complete Packaged Travel planning and/or Packaged Travel component planning based on sound business judgment and information.

A Pioneer Travel member shall provide complete, accurate and informative materials, agreements, documents, information (print, electronic media, television radio or otherwise) to its customers and/or to consumers. Informative materials, agreements, documents, information (print, electronic media, television, radio or otherwise) produced and/or utilized by an NTA member shall not contain false, misleading or incomplete information.
A Pioneer Travel member shall utilize solicitation materials and agreements with its customers (print, electronic media, television, radio or otherwise) that contain sufficient information to enable the customer to make an informed purchasing decision and which are clear and understandable.
A Pioneer Travel member shall keep its customer's reasonably informed about the status of a matter and provide communication and information to its customers in a prompt and timely manner.